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Technical Support Advisor

The Workpoint Jobs


Posted by: The Workpoint
View all jobs from The Workpoint
Address: 15-17 Railway Road
Blackburn
BB1 5AX
Contact Details: 01254 260551
Date Posted 13th May 2008
Reference Code: 7012
View Since Posting: 27
Salary: £14000 per annum
Vacancy Location: Burnley
Full Description:
Duties to include:
Troubleshooting technical (ISP) problems and offering solutions.
Taking ownership of issues and deciding on the best course of action
Carrying out diagnostics for issues escalated from 1st line support, from different call centre's
Responding to customers emails / letters.
Liasing with 3rd party's such as BT
Completing call logs and paperwork for all calls made and received
Working within a close team environment.



TheWorkpoint Ltd is acting as an Employment Agency in relation to this vacancy.